Referenzen

“Frank is details orientated and can bring several complex activities together into a simple vision. He is able to share and gain buy-in for this vision from others. He manages challenge effectively balancing the correct levels of advocacy vs. enquiry.” February 12, 2011

Owen O'Connell, Lead Process Manager Global Functions IT BAM, Shell Information Technology International BV
worked directly with Frank at Shell

“I worked closely with Frank in his role as Delivery&Operations manager when I was contractmanager of one of Shell's large outsourcing contracts. I have experienced Frank as a real professional who managed to create structure in a complex situation. Where others created chaos and panic, he was the stable rock between the demand organization and the supplier. I value Frank for his reliability, commitment and vision.” February 11, 2011

Peter van Leeuwen, Operational Sourcing & Supplier Manager, Shell Global Functions
worked with Frank at Shell

“Frank and I have worked together on several topics, most notably an activity of contract negotiation with an external supplier. I've come to appreciate Frank for his expertise in the area of contracting, his strong analytical skills and his professional, open and inclusive style of communication.” February 10, 2011

Albert Krikke, Project Manager, Shell
worked directly with Frank at Shell

“I worked with Frank in 2010, when he was working for Shell as Delivery and Operations Manager, at a time when the new “Managed Services” contract with an Application Support Outsourcer was implemented. I was responsible for one of the applications whose delivery was impacted by that new contract, so one of Frank’s internal customers. It was a phase of great uncertainty and transition for everybody involved. Frank was extremely responsive to any concerns I brought up (in fact, he was the only person who actually did respond, out of a group of escalation points!), actively looking for a solution for us, understanding very well the requirements we had but also able to see and explain the limitations of the new contract to us in such a way that we could actually understand it and base further decisions on that understanding – instead of working in uncertainty, as before. He would do that in a very calm and professional way, taking out a lot of the stress of the situation. He also took the problem further to solution of the root cause, not just the symptoms, and was very assertive and effective in negotiating with the outsourcing partner. I would very gladly work with Frank again on any engagement, and can only recommend this very versatile and knowledgeable professional to other organisations as well.” February 10, 2011

Katrin Leiterer-Marquez, Delegated Application Manager (IT Architecture) / Senior BA, Shell International (The Hague, The Netherlands)
worked with Frank at Shell

“I worked with Frank in managed services transition where we worked as a team in making sure to nail down the complex structure of the contract into manageable chunks. His experience in the similar filed helped a lot to take balanced approach during the transition. His detail oriented approach and win-win attitude were key to the success of managed services transformation.” February 22, 2011

Uday Tandi, Delivery Manager, Wipro Technologies
worked directly with Frank at Shell

"Frank has an aptitude for management, an attention for detail and an attitude for delivery. Any organisation requiring an IT related manager with a professional approach should contact Frank.” February 21, 2011 

Mel Ball, IT Cross Business Consultant, Shell
worked directly with Frank at Shell

“In implementing our sourcing strategy, Frank brought in invaluable market and external perspectives to ensure we were balanced in decisions taken. He quickly established rapport with our key stakeholders, and persuaded concurrence with clear and critical analysis of the issues.

It was a pleasure working with him, because of his focus and fortitude in a challenging environment around a sensitive subject.” February 18, 2011

Jerome Welch, Delivery Manager, Applications Support, SITI
worked directly with Frank at Shell

“I had the pleasure of working with Frank on several projects throughout the time I joined NCR in 2002 until I left NCR in 2008.

Frank's knowledge of the contact center operations, his analytical ability and his openness to work at all hours of the day to meet the customer needs were his best attributes. He worked, and was successful on a number of key projects from customer SLA recovery to multi-language transition project. These projects were all critical for the team's success, and Frank was a key contributor to the success of these projects.

Frank would be an asset to any organization that requires someone with his background and skills.

Regards

Mike McKenzie” September 14, 2008

Mike McKenzie, VP EMEA Customer Care Centers, NCR EMEA
managed Frank indirectly at NCR

“I have had the pleasure of working with Frank on one major project and a few minor ones. He has always stricken me as a solid performer and a true project manager whose primary goal is results. Frank's directness is second to none and it serves him very well while never getting in the way of his unbelievably energetic and charming personality. Frank's dedication, expertise, solid understanding of the subject matter he was overseeing, as well as promptness in responding to issues both key and trivial, have had a very direct and positive impact on every project I have witnessed him working on. Based on my personal experiences, I highly recommend Frank for both his abilities and attitude.” September 3, 2008

Thomas Jankowski, IT Consultant, NCR Canada
worked directly with Frank at NCR

“Frank is a consummate Transition Manager. Frank does an excellent job of thoroughly understanding the entire scope and dependencies of the client transition. Armed with this understanding Frank tenaciously pursues the completion of transition tasks to ensure completion on time and within budget. Frank provides clear and concise transition updates to all appropriate stakeholders. Frank demonstrates a unique ability to effectively communicate and work with all levels of employees which is critical to ensuring a through transition exceeding customer expectations. Frank performed transition management in the utmost professional manner successfully completing every assigned transition.” August 30, 2008

Ron Hicks, Director Global Life Cycle Management, NCR
managed Frank at NCR

“Frank and I worked on Transition Management and Audit projects together at three large accounts in the United States. Frank provided thoughtful and innovative ideas on how to best proceed with our recommended changes in the Managed Services projects we worked on together on, and diligently followed through on his actions to get those projects completed. I would not hesitate to recommend Frank for positions he is pursuing.” August 30, 2008

Wade Bauer, Project Manager / Six Sigma Data Analyst, NCR
worked directly with Frank at NCR